Questions about Water Operations
Is my meter broke?:
A meter will slow down and stop if it is not working. Meters do not speed up.
How do I read the meter?
The meter is either numbers or dials and the meter is read from left to right.
How could I have used so much water?
If a water reading is an actual read, the water used at your house flowed through your meter. Check for leaks!
Will you really shut my water off?
Yes. As a courtesy to our customers, we send out a pink door card reminding them that a payment is due within three working days to avoid disconnection.
If you shut my water off, do I owe any other charges?
Yes, we require full payment of the past due balance and $100 deposit and $80.00 turn-off/turn-on charge.
Do I ever get my deposit back?
Yes, you must contact the water department after one year of your disconnect and if your account has remained current (no penalties or door cards issued) for one year, we will return your deposit.
Do you offer any payment/extension agreements?
If I have a pool, can I get a credit for filling up my pool in the spring?
Yes, you are eligible to receive a credit for the sewer portion only from the recorded usage on your meter prior to and after the pool fill is complete. You must call our office prior to beginning the pool fill process and give us the starting meter read number. After you have completed filling your pool, call us back with the meter read number. We will credit your next water billing according to the usage calculated from the meter readings. ONLY ONE POOL FILL ADJUSTMENT ALLOWED PER YEAR.
When will I get my sprinkler meter billing?
We mail out sprinkler meter billings annually every September.
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